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Connell C - LB Mar 2022

Health software rival buys Swiftqueue

Digital healthcare

Global healthcare software specialist Dedalus Group has fully acquired health appointment and scheduling provider Swiftqueue.

Following the acquisition, Dedalus plans to launch the management software in international markets. The company says it will combine Swiftqueue with its own appointment systems and make it available to Europe, Australia, New Zealand, Asia, Latin America, North America, Africa, and the Middle East.

Founded in 2011, Swiftqueue today operates in Ireland and the UK. It works with a range of hospitals and clinics across HSE and NHS respectively. It mainly provides scheduling systems for clinics such as appointment solutions for phlebotomy clinics, diagnostic imaging, vaccination services, and multiple care pathways across acute and community services.

Andrea Fiumicelli, chief executive of Dedalus Group said: “Combining Swiftqueue with our existing appointment management and scheduling systems will accelerate access to health and care services. Patients have an increasingly active role in their own care planning and many health economies have a large backlog of appointments to triage and manage. Access to diagnostic services is also in huge demand. Dedalus and Swiftqueue offer a capability that greatly improves the workflow of appointment management, focusing on the experience for patients and service providers.”

Colin Henderson, Dedalus managing director, UK and Ireland added: “A real advantage is the speed in which the Swiftqueue technology can be deployed, as healthcare organisations find themselves under tremendous pressure to manage growing waiting lists.

“We are very excited to expand on our existing, successful partnership with
Dedalus. We were already working with many organisations to manage access to diagnostic services and hospital care pathways; where we have experienced a huge uptake in demand through the impacts of COVID and the appointment backlog this has created. This next step in our journey allows Swiftqueue to scale faster and deliver enhanced.”

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